Terms and condition
Preamble
Any reproduction, total or partial, is systematically subject to the permission of the owners. However, hypertext links to the site are allowed without specific requests. This site is a wholesale shop reserved for professionals. DOLVIKA reserves the right to refuse and/or suspend access to its site to anyone.
1. Acceptance of conditions:
The customer acknowledges that he is a professional and that he became aware, at the time of the ordering, the specific conditions of sale set out on this screen and accept them expressly and without reservation. These terms and conditions of sale rule the contractual relationship between DOLVIKA and its client, with both parties accepting them without reservation. These terms and conditions of sale will predominate any other conditions contained in any other document, except prior, express and written derogation. DOLVIKA reserves the right to adapt or modify these terms and conditions of sale without notice at any time. In the event of a change, the general terms and conditions of sale in effect on the day of the order will be applied to each order.
2. Products
Photographs and descriptions of the products do not enter the contractual field. In the event of a mistake, DOLVIKA cannot be liable. Most of the products offered to its customers by DOLVIKA are available in our warehouse.
3. Orders
The minimum purchase is 100 euros HT.
The purchase orders generated on the site are considered to be worth proof of the nature, content and date of the order. After checking the order and the customer's history, DOLVIKA can request an advanced payment before preparing the order. DOLVIKA reserves the right to cancel any order from a customer with whom there would be a disagreement over the payment of a previous order or a doubt about the relevance of the items provided by customers. The information provided by the buyer at the time of the order is required: in the event of an error in the drafting of the recipient's contact information, DOLVIKA cannot be held responsible for the impossibility in which it might be to deliver the product. DOLVIKA reserves the right not to confirm an order for any reason: problem with the order received, supply problem of one or more products, predictable problem in relation to delivery, technical problem, ... The customer would be contacted by DOLVIKA by phone, mail or email. Once the order has been validated, DOLVIKA confirms the acceptance of its order to the customer at the email address it has communicated. The sale will not be concluded until payment is received.
4. Delivery
The delivery time will be depending on the destination, the reception of the payment and its validation by the banking agencies as well as the logistics conditions dependent. An order can be paid for and withdrawn in store. In case of delivery, the delivery fee will be shown on the invoice established after the final order has been placed. After confirmation of the order, DOLVIKA undertakes to give its carrier all references ordered by the buyer, within the limit of available stocks. This carrier contractually undertakes with DOLVIKA to deliver the order to the buyer's address provided by DOLVIKA. DOLVIKA disclaims any legal responsibility if the payment of taxes was not made by the customer. Any delays do not give the buyer the right to claim damages. If, at the time of delivery, the original packaging is damaged, torn, opened, then you should check the condition of the items. If they have been damaged, the customer must refuse the package and write a reservation on the delivery voucher (parcel refused because opened or damaged). Are considered as a force majeure unloading DOLVIKA from its obligation to deliver, war, riot, fire, strikes, accidents and inability to be supplied. Goods always travel at the recipient's peril. Customers should always check their parcels on arrival. The customer has 48 hours to make reservations with the carrier in case of loss or damage. No delay in delivery can justify the cancellation of the order, result in a penalty or cancellation of the order, unless DOLVIKA agrees otherwise. Any order partially delivered or completed cannot be cancelled. The transfer of risk and responsibility for the products sold takes place at the time of departure of our shop, regardless of the mode of transport and the terms of payment.
5. Price
DOLVIKA reserves the right to change its prices at any time without notice, but DOLVIKA undertakes to apply the current price that will have been indicated on the Site at the time of the order.
The price is expressed on the site is in euros and without tax. The price shown does not include transportation. This price includes the price of the products, the costs of handling, packaging and the preservation of products.
6. Payment
The price charged to the customer is the price indicated on the final order confirmation sent by DOLVIKA. In case of delivery, the customer can pay:
- by bank transfer (all bank fees are the customer's responsibility),
- By credit card (distance payment by phone).
The customer-validated order will not be considered effective until the relevant payment centers have given their consent. If these centers are refused, the order will be automatically cancelled, and the customer will be notified by email and/or phone. In addition, DOLVIKA reserves the right to refuse any order from a customer with whom there is an argument.
7. Litigation
This contract is subject to French law. DOLVIKA cannot be held responsible for damage of any kind, both physical and immaterial, that could result from failure of function or misuse of marketed products. The same is true for possible product modifications resulting from manufacturers. In any case, DOLVIKA's liability will be limited to the amount of the order and cannot be blamed for simple errors or omissions that could have been endured despite all the precautions taken in the presentation of the products. In the event of a disagreement, the customer will first contact DOLVIKA for an amicable solution. Otherwise, the Bobigny court is the jurisdiction competent, regardless of the place of delivery and the method of payment accepted.
Minors: DOLVIKA reminds that minors do not have the capability to contract. Anyone who orders on the site is committed to be an adult.
8. Warranties
DOLVIKA ensures that all products are carefully selected and controlled. All our products have a 7-day warranty from the day of delivery. Under no circumstances can DOLVIKA be held responsible for no respect of the regulatory and legal provisions in force in the receiving country. DOLVIKA's liability is systematically limited to the value of the product in question, value on its sale date. Anyhow, the client benefits from the legal warranty of eviction and hidden defects (Art.1625 and following of the Civil Code). Provided the buyer proves the hidden defect, the seller must legally repair all the consequences (s.1641 and the following of the Civil code); if the buyer goes to court, he must do so in a "short time" after discovering the hidden defect (Article 1648 of the Civil Code). No warranty is due when the defect or deterioration results from a case of force majeure. Similarly, no warranty is due when the defect or deterioration results from misuse or maintenance, of the mistreatment of the goods by the customer. You can contact customer service 7 days a week by email at: dolvika@live.fr
9. Return
Returns can only be made less than 3 days after delivery. Any product return must be the subject of an explicit agreement between DOLVIKA and the customer. Any product returned without this agreement would be made available to the customer and would not result in the establishment of an asset. The costs and risks of return are always the responsibility of the customer. Any recovery accepted by DOLVIKA will constitute either the establishment of an asset for the benefit of the customer to be claimed on the next order, after qualitative and quantitative verification of the returned products, or the re-shipment of the product in question for a subsequent order.
10. Property reserve clause
In accordance with Law No. 80.335 of May 12, 1980, the transfer of ownership of the goods delivered and invoiced is suspended on the full payment of the price (applicable in claim law even in the case of redress or liquidation). The signature on the carrier's invoice is equivalent to the acceptance of this property reserve, which cannot be mentioned. By derogation from Article 1583 of the Civil Code, the sending (or taking possession) transfers the risk to the customer's expense.
11. Nullity of a clause
If one of the terms of these terms and conditions were null or void, it would not interfere with the application of the other clauses.
12. Privacy rule
DOLVIKA will not disclose buyer information to third parties. Cookies are used on this merchant site to keep track of the contents of your shopping cart after you have selected an item.
13. Legal information
Personal information collected for remote sales is mandatory, this information is essential for processing and delivering orders, making invoices and guarantee contracts. Lack of information results in the order not being validated. In accordance with the "Computers and Freedoms" law, the processing of personal information about customers has been declared to the National Commission for Information Technology and Freedoms (CNIL). The client has (Article 34 of the Act of January 6, 1978) a right of access, modification, correction and deletion of data concerning him, which he can exercise with DOLVIKA. In addition, DOLVIKA undertakes not to disclose, free of charge or with consideration, the contact information of its customers to third parties.